Since being established, Sinovel paid highly attention on customer service and technical support team building, fully implemented the service integration strategy, and built a strong customer service system. Sinovel aligns the Company’s strategies with clients’ goals and emphasizes the Company’s commitment to customer satisfaction and loyalty. Sinovel offers its clients full, professional and unwavering levels of service and attention. The main services provided are as follows:

• 1Detailed wind resource assessment, micro-siting review, guidance on turbine selection and analysis of power-generating capacity.
• 2Technical guidance on installation of wind turbines in onshore, offshore and intertidal wind farms and technical guidance service on acceptance of installation.
• 3On-site commissioning of wind turbines.
• 4Data analysis, fault diagnosis and treatment, and routine maintenance for wind turbine units.
• 5Technical consulting service for sold wind turbines.
• 6Technical training on installation, troubleshooting, and maintenance for the sold wind turbines.
• 7Commissioned operation and maintenance service for wind power projects.
• 8Original script development, sales of goods and materials, and maintaining service for big components.
• 9Equipment optimization and technology upgrade service.
• 10Optimization and upgrade service for wind turbine units.

Service Standard

• 1Service staff will provide 24 hoursfull service on site.
• 2Typical spare parts will be delivered to site within 24 hours and special spare parts will be delivered to site within 48 hours.
• 3General fault will be eliminated and recovered within the same day, and special fault will be eliminated and recovered within 24hours.
• 4Replacement of generator will be completed within 7 days, and replacement of gearbox will be completed within 10 days.
• 5Technical consulting service will be provided to products during their service life.
• 624 hours customer service hotline will be available at all times.

Horline

Sinovel has opened a 24-hour nationwide unified customer service hotline, 400-000-6000, services provided as follows:

Longyuan Jiangsu Rudong Offshore Wind Farm

Since Sinovel dispatched a service team in our company’s Rudong Offshore Wind Farm project, this team was under the leadership of project manager Yuxiang LU, giving full play to Sinovel turbines’ technical characteristics; vigorously carrying forward professionalism that not afraid of hardship, not afraid of difficulties; racing time against tide, dawn to dusk, making full use of the limited working time of the intertidal zone to complete each operation and maintenance tasks, securing safe and stable operation of the project. Within 15 wind turbine models from 10 manufacturers of this wind farm, the WTG’s availability of Sinovel wind turbine was among the best for two consecutive years. Accordingly, we expressed gratitude to Sinovel’s service team in the project. We hope Sinovel to make better achievements in future work.

Guodian Longyuan Wind Farm in Hebei Shangyi

The Longyuan Wind Farm in Shangyi has the planned area of 45 square kilometers, the altitude of 1400-1600m, and the total installed capacity of 150,000 kilowatts. We have erected 100 Sinovel turbines, generating 340 million kWh of electricity for the grid each year. Presently the turbines are running under excellent conditions. The turbine utilization coefficient reaches 97.81%. Low cut-in wind speed requirement. The turbine will run at full capacity at the word speed of around 10m/s. We have 8 personnel at the site.

Huadian Kulun Wind Farm in Inner Mongolia Huitengxile

The construction work for the Huadian Kulun Wind Farm started in late 2007. By August 25, 2009, all the 134 Sinovel turbines went into operation and joined the grid, generating over 400 million Kwh of electricity a year. The utilization coefficient of the Sinovel turbines is up to 96.1%. At present the farm has more than 30 customer services personnel. The testing platform works very well. It can display the 129 wind turbines in one image. Once a malfunction occurs to any turbine, we will know immediately. Then we can deal with small malfunctions at the central control room, sparing the need for sending maintenance personnel to the turbine.

Huaneng North Longyuan Wind Farm in Inner Mongolia Huitengliang

The North Power Huitengliang Wind Farm is owned by Huaneng Group. It has 74 wind turbines in operation now, having generated 80 million kWh from its launch two years ago to late February this year. Low cut-in wind speed requirement. Only 10m/s. Very good. One screen can display several computers. Once I spot something wrong at the central control, I call customer services right away. They will fix the problem in the shortest possible time.

Datang Wind Farm in Xilin Gol

The Datang Huitengliang Wind Farm is owned by Datang Xilin Gol Wind Power Co., Ltd. Currently it has the total installed capacity of 200,000KW. The turbines can basically run with full capacity at the rated wind speed. The utilization rate is over 90%. The services are excellent. Products are also good. Good services save us a lot of trouble. All I need to do is make a phone call.

Guohua Dailiji Wind Farm in Inner Mongolia Tongliao

The Guohua Dailiji Wind Farm is a four-phase project. The second and fourth phases use Sinovel turbines, totally 66. By now the turbines have been running for more than a year. The operation remains good and stable. The second phase uses the Sinovel SL1500 series, which has the turbine tower height of 70 meters, the blade diameter of 77 meters, the rated capacity of 1500KW, and the utilization rate of over 98%. The Sinovel maintenance personnel have won our admiration for their vitality, passion and dedication when they are at work. The customer services are on call 24 hours a day. They fix small malfunctions very promptly, which ensures the turbines' high utilization rate.

Fulong Wind Farm in Fujin

This wind farm has created very good economic benefits for our company since its launch in July 2007. The superiority of Sinovel turbines is fully demonstrated. The project is in two phases, with a total installed capacity of 60,000KW, 40 1.5MW wind turbines. Whether at low wind speed or high wind speed, the turbines are running very well. This wind farm is located in the mountains. The average temperature in winter is below minus 25 degrees, with the extreme temperature at minus 40 degrees. Even so the turbines are still in good operations. Very smooth. The yearly operating time is more then 2800 hours, the utilization rate over 98%. It shows various parameters for all the turbines at our wind farm, including wind speed and temperature, all very clear at a glance. Many operations are done through remote control, including turbine start, turbine stop and troubleshooting.

Huaneng Wind Farm in Weihai

The construction of Weihai Wind Farm began in 2006. It was completed and put into full operation in late 2007. It has 46 Sinovel 1.5MW 77m-blade turbines, with a total capacity of 69,000KW. It generated 148.7 million kWh of electricity in 2009, the yearly operating time reaching 2,156 hours. On February 11, 2010, the daily power generation reached 1,608,700kwh, and the daily operating time 23 hours 19 minutes, which meant around 99% utilization rate. The turbine control system is very user-friendly, almost fool-proof. In addition, the system stores a massive amount of data, providing strong support for the upgrading, R&D and improvement of the wind farm.